Receptionist/ Admin

This is role is based at our busy wildlife casualty centre reception desk, you will be representing the charity by meeting and greeting members of public in distress with a sick, injured or orphaned wild animal. Oxfordshire Wildlife Rescue during its 'busy season' can receive up to 120 phone calls per day and can see the centre take in between 20 - 80 wildlife casualty admissions daily.  

Communication skills, the ability to remain calm and collective in a busy work environment are key skills for this role.

Other roles within this volunteer position include: 

  • Taking incoming telephone calls and giving advice to the general public regarding wildlife. (full training will be given)

  • Booking in patients at the busy reception desk

  • Organising rescues and dispatching our wildlife paramedics to injured wildlife that need to be attended to at the scene

  • Entering all admissions onto our database (full training will be given)

  • Encouraging donations and memberships from the public bringing in animals to us

  • General running of a very busy reception desk and administrative support to the main office.

  • Cash handling will be required following our code and practices. 

 

Full training will be given; however applicants should have a good standard of literacy, numeracy, basic understanding of computers, hold a clear and respectable telephone manner and should be able to demonstrate good customer service with a smile. Attention to detail is very important, and any previous customer service or reception experience would be ideal but not essential.